Learn how your personal information is collected, where it is stored, and how it is kept secure — all explained in plain language.
The core principles lg99 follows to protect your information
All your data is protected with 256-bit SSL encryption. Third parties have no way of accessing your information.
Lg99 never sells your personal information to third parties. Your data is used solely to improve the service we provide to you.
Documents collected during the KYC process are stored on secure servers and can only be accessed by authorized personnel.
You can view, correct, or request deletion of your information at any time. Your data belongs to you.
We are transparent about which cookies we use and why. You also have the option to disable non-essential cookies.
Your information is not retained beyond what is necessary. Data is deleted within a defined period after account closure.
Last updated: January 2026. This privacy policy applies to the lg99 platform (https://lg99.win). By using the platform, you are considered to have accepted this policy.
Welcome to lg99. We believe that the most important responsibility of a reliable gaming platform is protecting its members' personal information. This privacy policy is designed to clearly explain what information lg99 collects, why it is collected, and how it is kept secure.
Online gaming in Bangladesh is growing rapidly in popularity — and so is the importance of data protection. Many platforms use policies that are deliberately complex and difficult to understand, leaving users in the dark. lg99's privacy policy is different. Everything here is explained in plain, straightforward language.
If you ever feel your information is not being handled properly, contact our support team right away. We take every complaint with the utmost seriousness.
Various types of information are collected when you register and use lg99's services. Here is a clear breakdown:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Age Verification & KYC |
| Contact Information | Phone number, email address | Account verification and notifications |
| Financial information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming activity | Betting history, login time | Service Improvement & Responsible Gaming |
We never collect unnecessary information. Only what is strictly required to provide our services is gathered.
Lg99 uses collected information only for specific purposes, which are outlined below:
Your information is never sold to advertisers or third parties. That is lg99's commitment.
Lg99 uses industry-standard security technology to keep your data safe. Here are our key security layers:
All data transmissions are secured with 256-bit SSL encryption, equivalent to the standard used in the banking sector.
All data is stored on firewall-protected servers. Regular security audits are conducted.
An additional OTP verification step is in place at login to prevent unauthorized access.
Only authorized personnel can access specific data. A log is kept of every access.
Lg99 uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser.
You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.
As an lg99 member, you have several important rights over your own information:
To exercise any of your rights, email us at [email protected]. We will respond within 7 business days.
Lg99 does not retain any information beyond what is necessary. Below are the retention periods for different types of data:
| Data Type | Retention Period |
|---|---|
| Account information | For the duration of active account + 5 years |
| Financial transaction records | 7 years (as required by law) |
| KYC documents | 5 years after account closure |
| Login & Session Logs | 90 days |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period expires, data is automatically deleted or anonymized.
Lg99 strictly does not collect information from or provide services to anyone under 18. Age is verified at registration, and additional documents may be requested in cases of doubt.
If you become aware that a minor has created an account, please notify us immediately. We will close the account without delay and delete all associated data.
Lg99 may update this privacy policy as needed. Members will be notified of any significant changes via email or platform notification in advance.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page from time to time to stay informed.
Our support team is always on hand for any questions or concerns regarding the privacy policy.
Email: [email protected] | Live Chat: available 24/7
When signing up for an online gaming platform, most people click "I agree" without really knowing what they are agreeing to. Reading lg99's privacy policy will make one thing clear — there is no compromise when it comes to protecting your information.
Lg99 follows a simple principle when it comes to data collection: only take what is necessary. Registration requires just your name, phone number, and a password. A date of birth is needed for age verification, and payment method details are required for withdrawals. Nothing beyond that is collected.
Many people ask — does lg99 sell my phone number? The answer is no. lg99's business model does not depend on selling data. Our revenue comes from gaming services. Selling your information offers us no benefit — and the loss of trust would cost far more.
Many people have concerns about KYC or identity verification — is it really safe to submit a photo of your national ID? At lg99, the answer is yes, absolutely. KYC documents are stored on encrypted servers and used solely for the verification process. Once verified, no one can access those documents except authorized staff.
It is natural to have concerns about the security of mobile banking information. At lg99, your bKash or Nagad number is used solely for payment processing. This information is never shared with any third party — communication occurs only with the relevant payment gateway through a secure channel.
Many users wonder why we collect device information. We gather your IP address and browser details — not to track you, but to detect suspicious logins across multiple devices on the same account and to prevent fraud. If an unrecognized device accesses your account, an automatic alert is sent immediately.
Gaming activity data is analyzed to promote responsible gaming. If an unusual change in a member's gaming pattern is detected — such as a sudden increase in time or money spent — our system flags it and, where needed, the member is offered support. This is not used against you; it is there for your benefit.
A key aspect of lg99's privacy policy is adherence to international standards. We follow the core principles of GDPR, even though it carries no legal obligation in Bangladesh. This is a voluntary commitment — because we believe you deserve the best protection available.
Finally, if you ever feel that your privacy has been violated or your data has been misused, please contact our support team immediately. Every complaint is formally logged and resolved within a set timeframe. At lg99, your trust is our most valuable asset.
Done reading lg99's privacy policy? Your information is fully protected — register now and start enjoying a safe gaming experience.